Zooming is disabled

Why it matters

People with low vision pinch to zoom on phones to read small text and see details in images. A viewport tag that disables zooming locks them out of reading the page at all. Some themes and "app-like" performance settings still add it.

Who it affects: Keyboard, screen reader and low-vision users — every visitor meets the page title, language, landmarks, keyboard focus, target sizes and zoom settings on every page.

What Lumtera flags

Checked in review mode's Whole page tab: a viewport meta tag with user-scalable=no (or 0), or a maximum-scale below 2.

How to fix it in WordPress

Remove "user-scalable=no" and any "maximum-scale" below 2 from the viewport meta tag. It usually comes from the theme's header or a performance plugin setting.

Example

<meta name="viewport" content="width=device-width, maximum-scale=1, user-scalable=no">

<meta name="viewport" content="width=device-width, initial-scale=1">

How to check your fix

1. Reload the page in review mode and run the Whole page tab again. The finding disappears once the rendered page passes.
2. Load the page and press Tab: a "Skip to content" link should appear first, and you should always see where focus is, even under a sticky header. Pinch-zoom on a phone, and check the browser tab shows a meaningful title.