Zooming is disabled

Why does it matter?

People with low vision pinch to zoom on phones to read small text and see details in images. A viewport tag that disables zooming locks them out of reading the page at all. Some themes and "app-like" performance settings still add it.

Who it affects: Keyboard, screen reader and low-vision users — every visitor meets the page title, language, landmarks, keyboard focus, target sizes and zoom settings on every page.

What does Lumtera flag?

Checked in review mode's Whole page tab, on the last viewport meta tag (the one browsers apply): user-scalable set to no or 0, or a maximum-scale below 2. Values are read the way browsers read them, so a word browsers do not know counts as 0 (zoom off) and "1.0x" counts as 1. An error.

Check ID page-zoom-disabled, as shown in review mode and saved results.

How do I fix it in WordPress?

Remove "user-scalable=no" and any "maximum-scale" below 2 from the viewport meta tag. It usually comes from the theme's header or a performance plugin setting.

Example

<meta name="viewport" content="width=device-width, maximum-scale=1, user-scalable=no">

<meta name="viewport" content="width=device-width, initial-scale=1">

How do I check the fix?

1. Reload the page in review mode and run the Whole page tab again. The finding disappears once the rendered page passes.
2. Load the page and press Tab: a "Skip to content" link should appear first, and you should always see where focus is, even under a sticky header. Pinch-zoom on a phone, and check the browser tab shows a meaningful title.