Help is in a different place on different pages

Why does it matter?

People who get stuck, often those with cognitive disabilities, look for help where they found it last time. If the phone number is in the header on one page and only in the footer on another, it may as well not be there.

Who it affects: Keyboard and screen reader users filling in forms, people with low vision who rely on clear hover and focus styles, people distracted or made unwell by motion, and anyone who finds their way around a site by its menus and help links.

What does Lumtera flag?

Part of Lumtera Pro's cross-page consistency (Growth plan and above), on the "Cross-page consistency" card of Lumtera → Checks → Test sessions, run after each scheduled page check or with "Compare pages again". It looks for contact, help, support and FAQ links, phone and email links, and known chat widgets. One that sits in a different region (header, footer, main content, sidebar) than on most pages, or help options in a different order, is for review. Needs at least two pages checked. Finding no differences does not prove the site is consistent.

Check ID consistency-help, as shown in review mode and saved results.

How do I fix it in WordPress?

Keep contact details, help links and chat in the same region, in the same order, on every page that has them, usually in the header or footer template part.

Example

Most pages: phone number in the header
Checkout:   phone number only in the main content

Every page: phone number in the header, then the Help link

How do I check the fix?

1. Run the page check again from Lumtera Pro's Page checks screen. The finding disappears once the page passes.
2. Submit the form with the required fields empty, using only the keyboard and then a screen reader: the errors should be announced, focus should move to them, and each message should say what to fix. Hover over and Tab to links and buttons to see that they stay readable, and compare the menus on a few pages.